Welcome to Fashion Golf Sale’s FAQ section. As your trusted source for premium golf apparel from top brands like Adidas, Callaway, and Galvin Green, we’ve compiled answers to common questions about our products, delivery, and services. Whether you’re upgrading your tournament wardrobe or seeking performance gear, find your answers below.
Product Questions
What brands and products do you offer?
We specialise in high-performance golf apparel from premium brands including Adidas Golf, Callaway, FootJoy, Galvin Green, Bridgestone, and Cobra. Our range includes:
- Golf belts
- Headwear (caps and hats)
- Waterproof jackets and trousers
- Windproof tops
- Technical base layers
Are your waterproof golf garments truly waterproof?
Absolutely. Our waterproof golf apparel from brands like Galvin Green and Adidas Golf feature advanced waterproof membranes with sealed seams, offering complete protection from rain while maintaining breathability – just what you need for uninterrupted play in wet conditions.
How do I choose the right size for golf base layers?
Our technical base layers are designed for a performance fit – snug but not restrictive. We recommend consulting our detailed size charts (available on each product page) and considering your usual golf shirt size. If between sizes or preferring a looser fit, consider sizing up.
Ordering & Account Questions
How do I create an account?
During checkout, simply select “Create an account” after entering your details. This allows you to track orders, save preferences, and enjoy faster future purchases. We never share your information with third parties.
Can I modify or cancel my order after placement?
Due to our swift 1-2 business day processing, modifications aren’t possible once your order is in preparation. For urgent changes, please contact [email protected] immediately with your order number.
Do you offer corporate or team orders?
Yes, we accommodate bulk orders for golf clubs and teams. Please email [email protected] with your requirements for special pricing and delivery arrangements.
Payment Questions
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details. For added security, we recommend PayPal’s protected payment system.
Why was my payment declined?
Common reasons include: insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. We recommend contacting your card issuer or trying an alternative payment method. Rest assured, we never see the specific reason for declines.
Delivery & Shipping
What are my delivery options?
We offer two reliable services:
- Express Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking (recommended for time-sensitive orders)
- Free Standard Shipping: 15-25 business days via EMS for orders over £50
Do you ship to my country?
We ship globally except to certain remote areas and parts of Asia. During checkout, simply enter your address to confirm availability. For specific inquiries, contact our team.
Why is my tracking number not working?
Tracking numbers may take 24-48 hours to activate in carrier systems. If still not working after this time, please email us with your order number at [email protected].
What about customs fees?
While we handle all shipping costs, international customers may be responsible for local import duties. These vary by country and are beyond our control. We recommend checking your local regulations for golf apparel imports.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with original tags and packaging. To initiate a return, email [email protected] with your order number and reason for return.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. Your bank may take additional 3-5 days to post the credit.
Do you offer exchanges?
Currently, we process returns for refunds only. For size exchanges, we recommend placing a new order for the correct size and returning the original item.
What if my item arrives damaged?
In the rare case of damaged goods, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no cost to you.
Still Have Questions?
Our customer service team at [email protected] is ready to assist with any other inquiries about our premium golf apparel and services.