Returns & Exchanges

At Ping Sales Store (Fashion Golf Sale), we take pride in offering premium golf apparel from top brands like Adidas, Callaway, FootJoy, and Galvin Green. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy ensures a hassle-free process.

Returns Eligibility

You may return most items within 15 days of receiving your order, provided they are:

• In original condition with all tags attached
• Unworn and unwashed
• In the original packaging

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order with:

• Your order number
• The item(s) you wish to return/exchange
• The reason for return

Step 2: Receive Return Instructions

We’ll email you within 1 business day with:

• Return authorization
• Return shipping address (Wells, UK)
• Any special instructions

Step 3: Ship Your Return

Package your return securely and include:

• The original packing slip or a copy of your order confirmation
• A note with your order number and return reason

We recommend using a trackable shipping service as you’re responsible for the return shipment until it reaches us.

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: You’ll receive a refund for the item price minus original shipping costs (unless the return is due to our error)

Note: Depending on your bank/card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges (size or color changes):

1. Follow the same return process above
2. Clearly state in your email that you’d like an exchange and specify the preferred replacement item
3. We’ll process the exchange once we receive your return

If the exchange item is of higher value, you’ll need to pay the difference. For lower value items, we’ll refund the difference.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• Our error (wrong item shipped)
• Defective/damaged item

International Returns

For customers outside the UK:

• Mark the package as “Returned Goods” to avoid customs charges
• We cannot refund any original customs/duties fees
• Return shipping times vary by location

We appreciate your trust in Fashion Golf Sale for your premium golf apparel needs. Our returns policy reflects our commitment to quality and customer satisfaction – the same standards we apply to every product we offer.