At Ping Sales Store (Fashion Golf Sale), we’re committed to delivering premium golf apparel from top brands like Adidas, Callaway, FootJoy, and Galvin Green right to your doorstep. Our comprehensive shipping and returns policy ensures a seamless shopping experience for golf enthusiasts worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Via EMS for orders over £50 (15-25 business days delivery after dispatch)

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Returns & Exchanges Policy

We want you to be completely satisfied with your premium golf apparel purchase. If you’re not happy with your order, our straightforward returns process makes it easy.

Returns Eligibility

You may return most items within 15 days of receiving your order, provided they meet these conditions:

  • In original condition with all tags attached
  • Unworn and unwashed
  • In the original packaging

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • All Golf Base Layers (Callaway, FootJoy, Galvin Green)
  • All Golf Headwear (Adidas, Bridgestone, Callaway, Cobra, FootJoy, Galvin Green)

How to Initiate a Return or Exchange

Step 1: Contact Us
Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return/exchange
  • The reason for return

Return Request Template
Subject: Return Request – Order #[Your Order Number]

Dear Fashion Golf Sale Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) for return: [Product Name(s) and Quantity]
Reason for return: [Please specify]

I have reviewed your returns policy and confirm the items meet all return conditions. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions
We’ll email you within 1 business day with:

  • Return authorization
  • Return shipping address (Wells, UK)
  • Any special instructions

Step 3: Ship Your Return
Package your return securely and include:

  • The original packing slip or a copy of your order confirmation
  • A note with your order number and return reason

Important: We recommend using a trackable shipping service as you’re responsible for the return shipment until it reaches us.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive a refund for the item price minus original shipping costs (unless the return is due to our error)

Note: Depending on your bank/card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges (size or color changes):

  • Follow the same return process above
  • Clearly state in your email that you’d like an exchange and specify the preferred replacement item
  • We’ll process the exchange once we receive your return

If the exchange item is of higher value, you’ll need to pay the difference. For lower value items, we’ll refund the difference.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • Our error (wrong item shipped)
  • Defective/damaged item

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund any original customs/duties fees
  • Return shipping times vary by location

Need Help?

Our Wells-based customer service team is here to assist with any questions about shipping, returns or exchanges.

Contact us at: [email protected]

Ping Sales Store
9 Tucker St, Wells, GB CH2B 2VT

We appreciate your trust in Fashion Golf Sale for your premium golf apparel needs. Our policies reflect our commitment to quality and customer satisfaction – the same standards we apply to every product we offer.